Frequently Asked Questions

This usually means there’s already an existing account associated with that email address. The platform does not allow multiple accounts to use the same email.
Try clicking the “Forgot Password?” link on the login page and enter your email address to reset your password and regain access to your existing account.

For step-by-step instructions, see the I forgot my password, what do I do? FAQ entry below.

 

When you're logged in, you will see the message “Logged in as:” followed by your username in the top navigation bar. This area also includes links to “Logout” and “Account Management”.

Additionally, on the left side of the screen, you'll see a greeting like “Hello, [Your User Name]” confirming that you're signed in.

If you’ve forgotten your password, start by clicking the “Forgot Password?” link on the login page. You’ll be asked to enter the email address you used when creating your account, then prompted to answer the security question you set up during registration. Once you’ve submitted your answer, click “Send New Password.” An email from noreply@accela.com will be sent to you with a temporary password—be sure to check your spam or junk folder if it does not appear in your inbox.

When you log in using your username and the temporary password, you’ll be prompted to create a new password. Enter the temporary password in the Old Password field, then choose a new password and enter it in both the New Password and Confirm Password fields. Your new password must be at least eight characters long and include an uppercase letter, a number, and a symbol.

If your account has been disabled, you’ll need to contact the agency you have a permit with—or the one you're trying to apply through. They can review your account and determine the best way to reactivate it.

The contact details for each of the agencies taking part in the One Regional License and Permit Platform at the bottom of this page.

Without logging in, you can do the following:

• Search for property information
• Search for a permit or license
• Submit Code Enforcement complaints
• Search for a Code Enforcement complaint

Registering and logging in to the ONE Regional License and Permits Platform enables the full range of activities and tasks. In addition to those tasks you can do before logging in, you can do the following:

• Apply for specific Building, Engineering, Fire, Health and Planning Permits from Reno, Sparks, Washoe County, and the Washoe County Health District
• Apply for Business Licenses from Reno, Sparks and/or Washoe County
• View and download documents attached to your license or permit
• Create customizable lists of licenses and permits (using the Add to Collection link in the search results, or on the record).
• View and pay for fees associated with your license or permit
• View and manage contacts associated with your application, license or permit
• Schedule inspections related to your license or permit application 

Please verify that you are logged into the site, please refer to the, "How do I know I am logged into the ONE Regional License and Permits Platform?", section above.

If you are already logged into the platform and you still are unable to see you permit please contact the permitting agency to make sure that your account is properly linked to your permit.

See this informational document to understand the status of a permits.

See this informational document for instructions on how to apply for a license or permit.

To print your license or permit, follow these steps:

1. Open your record.
   You can do this in one of two ways:

   • Go to the Home tab and select My Records.
   • Or, go to the department tab that matches your license or permit type and search for your record.

2. Access the Attachments.
   Once your record is open:

   • Locate and click the Record Info dropdown menu.
   • Select Attachments from the list.

3. Find and print your document.

   • If your license or permit has been issued, it will appear on the Attachments page.
   • Click the file name to open it.
   • Use your browser or PDF viewer’s print function to print the document.

For permits or licenses created before online application was possible, you will need to create an account on the Regional License and Permits Platform. You can then contact the agency that issued the license/permit and request that your new account be added to the license/permit record.